🔄 Refunds & Replacement Policy
Last Updated: March 2026
At Qualdent, we are committed to providing high-quality dental equipment. If you are not completely satisfied with your purchase, we offer a transparent and fair refund and replacement policy.
1. Eligibility for Returns
You may request a return or replacement if:
- The product is damaged, defective, or not working properly
- You received a wrong or incorrect item
- The product is missing parts or accessories
👉 The request must be raised within 48 hours of delivery
2. Return Conditions
To be eligible for a return:
- The product must be unused and in original condition
- All original packaging, accessories, manuals, and invoice must be included
- The item should not show signs of use, damage, or tampering
3. Non-Returnable Items
Due to the nature of dental products, the following items may not be eligible for return:
- Products used or installed once delivered
- Consumables or hygiene-related items
- Products damaged due to misuse or improper handling
4. Replacement Policy
- Eligible products will be replaced with the same or equivalent item
- Replacement will be processed after inspection and approval
- If the product is out of stock, an alternative or refund may be offered
5. Refund Policy
- Refunds are processed only if:
- Replacement is not available, or
- The return is approved after inspection
- Refunds will be issued to the original payment method
- Processing time: 5–7 business days after approval
6. Return Process
To initiate a return or replacement:
- Contact us within 48 hours of delivery
- Share:
- Order ID
- Issue details
- Photos/videos (if applicable)
- Our team will review and guide you with next steps
7. Return Shipping
- If the return is due to a defective or incorrect product, we will arrange or reimburse return shipping
- In other cases, return shipping costs may be borne by the customer
8. Cancellation Policy
- Orders can be cancelled before dispatch only
- Once shipped, cancellation is not possible
9. Important Notes
- Qualdent reserves the right to approve or reject returns after inspection
- Any fraudulent or invalid claims may be declined
10. Contact Us
For any refund or replacement requests, please contact us:
📞 Phone: +91-9560708636
📧 Email: Support@qualdent.in
📍 Address: Qualdent, 11, Rama Park, Kishan Ganj, Old Rohtak Road, Delhi, India
