🔄 Refunds & Replacement Policy

Last Updated: March 2026

At Qualdent, we are committed to providing high-quality dental equipment. If you are not completely satisfied with your purchase, we offer a transparent and fair refund and replacement policy.

1. Eligibility for Returns

You may request a return or replacement if:

The product is damaged, defective, or not working properly
You received a wrong or incorrect item
The product is missing parts or accessories

👉 The request must be raised within 48 hours of delivery

2. Return Conditions

To be eligible for a return:

The product must be unused and in original condition
All original packaging, accessories, manuals, and invoice must be included
The item should not show signs of use, damage, or tampering

3. Non-Returnable Items

Due to the nature of dental products, the following items may not be eligible for return:

Products used or installed once delivered
Consumables or hygiene-related items
Products damaged due to misuse or improper handling

4. Replacement Policy

Eligible products will be replaced with the same or equivalent item
Replacement will be processed after inspection and approval
If the product is out of stock, an alternative or refund may be offered

5. Refund Policy

Refunds are processed only if:
- Replacement is not available, or
- The return is approved after inspection
Refunds will be issued to the original payment method
Processing time: 5–7 business days after approval

6. Return Process

To initiate a return or replacement:

Contact us within 48 hours of delivery
Share:
- Order ID
- Issue details
- Photos/videos (if applicable)
Our team will review and guide you with next steps

7. Return Shipping

If the return is due to a defective or incorrect product, we will arrange or reimburse return shipping
In other cases, return shipping costs may be borne by the customer

8. Cancellation Policy

Orders can be cancelled before dispatch only
Once shipped, cancellation is not possible

9. Important Notes

Qualdent reserves the right to approve or reject returns after inspection
Any fraudulent or invalid claims may be declined

10. Contact Us

For any refund or replacement requests, please contact us:

📞 Phone: +91-9560708636
📧 Email: Support@qualdent.in
📍 Address: Qualdent, 11, Rama Park, Kishan Ganj, Old Rohtak Road, Delhi, India